AN OVERFLOWING TOILET
Some homeowners associate an overflowing toilet with a problem in their septic system. It is possible that the septic system is responsible for the toilet backing up, but this is not always the case. A stoppage either in the toilet trap or in the drainpipe can cause a backup.
If you get a call from a customer who has a toilet flooding their bathroom, there is a quick, simple test you can have the homeowner perform to tell you more about the problem. You know the toilet drain is stopped up, but will the kitchen sink drain properly? Will other toilets in the house drain? If other fixtures drain just fine, the problem is not with the septic tank.
There are some special instructions that you should give your customers prior to having them test other fixtures...
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